FAQs – epiKshare

FAQ

Outlook-Plugin

How can I check the status of my emails?

Go to the ownCloud Add-in tab and open My Shares window. Check the pending shares where you should see the progress of each outgoing email, i.e., uploading. If the upload doesn’t work, check your credentials and internet connection. If the email upload is still unsuccessful, contact your administrator to verify the ownCloud Server version.
Does the Outlook add-in work with a different email service, such as Gmail?

Sure, it’s pretty easy to connect your Gmail account to Outlook. However, the procedure for adding a Gmail account differs slightly depending on your Outlook version. For a step-by-step procedure, see the Microsoft documentation.
What are the prerequisites for using epiKshare add-in for Outlook?
System prerequisites:

Windows operating system (64-bit): Win 7, Win 8.0, Win 8.1, Win 10, Windows Server 2012, 2012 R2, 2016, 2019

Microsoft Outlook (32-bit and 64-bit): 2010, 2013, 2016, 2019 and O365

OwnCloud: 10.0 or higher
How to install the Outlook add-in?

Download the Outlook add-in and close your Outlook. Then install the add-in as administrator. Go to the Add-in tab and open the Settings to set up the host name and user credentials of the cloud server. After the installation, restart your Outlook. You can also use a silent (automated) installation where the most of the settings are already pre-set, as described in Silent/Automated MSI Installation.
Do I need a license for the Outlook add-in?

Yes, you need an annual license. For prices, check our epiKshop. Currently available languages are English, German and French.
What does the message ‘Connection Failed’ mean?

It means that you can’t connect to the ownCloud server. Check your internet connection; try to connect to the server by using your web browser. Test your credentials and make sure that you entered the correct proxy settings. After you solved the issue (the message Connection Successful appears), restart your MS Outlook. For details, see the Outlook Add-in Configuration.
What to do if the email I just sent disappears after Outlook add-in installation/upgrade?

Typically, this happens if an internal database is corrupted. Open the Settings dialog within Outlook, search for the version number and close your Outlook. In Windows Explorer, look for a file named Logshare.db and delete it. Then start Outlook again. The file should be automatically re-created and the upload should work normally. For details, see the article E-mails are not sent.

End-to-end encryption

How does E2EE work?

The epiKryption end-to-end encryption is user-controlled and performed on-the-fly by a web browser. Data is encrypted at its source and safeguarded by “key pairs” (a private key is stored on the recipient’s end, while a public key is stored on the ownCloud server). Only the recipient who has the “key” can access and read the shared data. It is the safest and easiest way to send encrypted files between two or more people. Not even an administrator, backup service or other third parties who might have access to the infrastructure can read the data you send. For details, see epiKryption.
Where does the encryption happen?

The encryption happens exactly where it should: on the sender’s and recipient’s computer. Any other security layer in between (SSL, ownCloud Server encryption, firewalls) becomes secondary.
How long does encryption process take?

This depends on your hardware. For small files (< 20 MB) it is barely noticeable on modern systems or even mobile devices. It takes longer with larger files, which can be observed before uploading and after downloading the files.
Are there any file size limits?

This depends on your configuration–your browser, operating system and available memory (RAM). Since the encryption/decryption takes place in your browser, the file needs to fit within the available memory. Typically, it should not be a problem sharing files > 2 GB. However, with bigger files the encryption/decryption process might require you to wait until the process finishes before uploading and after downloading the files.
Why do I receive a message “E2EE Share is disabled”?

This error message appears in E2EE Share v. < 1.2.5, when checking the Share Encrypted checkbox. First you have to check your configuration. Then re-import the license and click Apply E2EE Groups. Log out and log in again. It should work now.
Why do I need the epiKryption (E2EE) plugin?

Simply put, because you want to keep your personal data private. The E2EE plugin prevents any unauthorized persons from accessing or reading the encrypted data. It is installed on the ownCloud Server. The sender shares the data via the ownCloud WebUI or, ideally, uses epiKshare’s Outlook add-in. The shared data is secured by key pairs. The public key is stored on the ownCloud Server, while the private key remains on the receiver’s computer; it can be backed up and restored at any time. The file to be sent is encrypted (256-bit AES) and uploaded to the server. The recipient receives an email with the link to the shared file and can download it using their web browser.
What are the prerequisites for using the epiKshare E2EE plugin?

The only prerequisite is the ownCloud 10 Server with the following apps installed: Activity: Enables viewing all E2EE related events in the activity log. Guests: Enables sharing data with external users (without an account on the ownCloud Server) via email.
How do I install the E2EE plugin?

Download the latest E2EE plugin and follow the installation steps, described in E2EE Installation.
Do I need a license?

Yes, you need an annual license. For prices, check our epiKshop.
Why do I receive the message that the system is not licensed although I have a valid license?

Typically, this happens if you haven’t specified the correct URL(s) for your license keys. Make sure to provide the exact URL(s) the system will be visible from (i.e., https://example.com/owncloud) to epiKsupport. If you plan to use different URLs for the same installation, you need to provide all of them.

ownCloud

Is it safe and wise to move everything to ownCloud?

ownCloud is a file sharing server that can store all your data (photos, books, music, emails, etc.) in the cloud. This means that only you have access to it and control over it; without third parties or governments involved. However, you alone are responsible for your data and should take all the measures available to prevent a data breach. By selecting epiKhosting as your provider, you can relax as we guarantee properly implemented data protection while you are still in control of your data. Keep in mind that no other country stands for data protection more strongly than Germany, where the majority of our data centers are located and our backup software is developed.
How does epiKryption (E2EE) for ownCloud work?

The epiKryption (E2EE) plugin must be installed on the ownCloud Server and then you can use the encryption. You can share the data safely and easily with the epiKshare Outlook add-in or with the ownCloud WebUI. No additional software is needed; you can handle all features simply in your web browser. The data is encrypted before it leaves your workstation and decrypted on the recipient’s workstation. The recipient receives an email with the link to encrypted data and can simply download it by using their web browser. For details, see Encrypted Sharing of Files.
How can I back up and restore ownCloud?

epiKshare provides epiKbackup, which supports a variety of platforms, data formats and types, as well as provides protection for virtualization and cloud environments. It enables you to backup your ownCloud environment (config/ and data/ directories, ownCloud database and custom theme files, if they exist), as well as Office 365, Salesforce and G Suite, hypervisors, databases, and legacy operating systems. As we’ve built our solution for backup administrators, not rocket scientists, backup and restore is fairly easy once your backup strategy is defined and set up.
How can I migrate from Nextcloud to ownCloud?

Migration from Nextcloud to ownCloud is simple. The procedure is similar to performing a manual upgrade, the only thing you have to pay attention to is compatibility of your ownCloud and Nextcloud versions. We strongly recommend to back up the existing installation before every upgrade to avoid data loss. Read more about why ownCloud is a great choice: ownCloud: Quite possibly the finest pick among its competitors. As we’ve built our solution for backup administrators, not rocket scientists, backup and restore is fairly easy once your backup strategy is defined and set up.
Why would I/we move to the cloud?

There are many reasons, such as security of your data (synced with the GDPR requirements), mobility and flexibility to work from any location, collaboration and scalability (you can get additional storage space or features whenever). The data will always be available as long as you have an internet connection. For more information, check Main drivers to decide for cloud- or server –hosting.
What are the requirements for the ownCloud Server?

What are the requirements for the ownCloud Server?
How to install ownCloud?

epiKshare provides epiKbackup, which supports a variety of platforms, data formats and types, as well as provides protection for virtualization and cloud environments. It enables you to backup your ownCloud environment (config/ and data/ directories, ownCloud database and custom theme files, if they exist), as well as Office 365, Salesforce and G Suite, hypervisors, databases, and legacy operating systems. As we’ve built our solution for backup administrators, not rocket scientists, backup and restore is fairly easy once your backup strategy is defined and set up.

epiKhosting

How to share files with business partners confidentially without any third party involved?

Use the epiKryption (E2EE) plugin for ownCloud which ensures the highest level of data protection when storing and exchanging sensitive and personal data. It is implemented with trusted algorithms to prevent any unauthorized person’s (administrator, service provider or third parties) from accessing or reading the encrypted data.
Can I synchronize epiKshare with my Apple iOS device?

Of course. Installing an epiKclient on your Apple iOS device (iPhone or iPad) is easy. Open the App Store and select epiKshare. Then download and install the app. Click the epiKshare icon on your device. Enter your credentials and the server data. That’s it–your configuration is completed. For details, see Syncing your Apple iOS device.
Can I synchronize epiKshare with my Android device?

Sure, you only have to install the epiKshare client to your Android mobile phone or tablet, as described in Syncing your Android device.
Why should I choose epiKhosting?

Because we’re not like the rest; we are truly and utterly convinced that good service matters. And we believe that your data should stay private and that businesses should embark on their cloud journey. That’s why we are here to help you migrate to the cloud and enable smooth transition for cloud adoption. As ‘Made in Germany’ still stands for the internationally recognized quality and excellence of services, we believe that we have what it takes to keep up with this reputation. But don’t trust our word – try us out!
Which are available hosting options with epiKshare?

We offer ownCloud hosting and Server and application hosting in the cloud. In the latter case, you can switch from your limited local server landscape to a very flexible and highly secure cloud. epiKshare hosting services provide scalability (all the benefits of SaaS), security (E2EE and backup), fully integrated complete Microsoft Office environment, as well as Datev, Lexware, CRM and ERP business solutions.
How much does epiKshare hosting cost?

This depends on the package suitable for your requirements. For details on available packages, see the ownCloud hosting.
How to set up epiKshare server on-premises?

Before installing the epiKshare appliance, make sure that the hard drive you’re using doesn’t contain any data you don’t want to lose. Then download and install your epikShare server, as described in the Step-by-step guide.
What is the best way to install and maintain the epiKshare server?

Installation and maintenance depend the customer’s particular needs and IT infrastructure. For detailed information, refer to the epiKshare Administration Guide.

FAQ

Outlook-Plugin

End-to-end encryption

ownCloud

epiKhosting

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